Frequently Asked Questions

Yes. We require a $100 bond and a $50 deposit to be made on booking.

The $50 deposit is non refundable. If you change your mind we are more than happy to return your bond however your deposit will be retained due to any potential loss of bookings.

The $100 bond will be returned to you within 3 business days of receiving the equipment back after your booking with no permanent damage. 

Yes we do! 

Delivery fees are calculated based on the amount of kilometres from Mount Richon. 

Full set up, pack down and collection after your event is also included in this cost. 

Our delivery fees are as follows: 

0 to 15kms             ~ $80

15 to 30kms           ~ $100

30 to 45kms           ~ $130

45kms onwards     ~ please contact us for a customised quote.

If you would like to collect the equipment yourself, the collection location is Mount Richon. Address will be provided once booking has been confirmed. 

Client Pick up and Return

All packages are hired for the full day of your event ~ we offer flexible weekend hire to make party prep stress free!

Saturday bookings - can be picked up on the Friday and returned by 6pm Saturday evening. 

Sunday bookings can be picked up Saturday evening and returned on Monday.

Delivery and Collection

If you have selected delivery, we will arrange times to align with your event schedule. 

Delivery will be completed prior to your event start time (please allow an hour before your event start time for set up).

Collection is arranged for after your event concludes (of the following day if agreed)

Exact times will be confirmed in the week leading up to your booking.

- Late returns or extended hire periods may incur additional fees.

You will need a Ute or a large SUV you can put the rear seats down in. The ball pit is 1.3m long and quite wide so will not fit in the boot unless the rear seats are down. 

Pickup and drop off is between the hours of 8:00am and 6:00pm in Mount Richon. 

Earlier/later times can be arranged on a one off basis if needed, please contact us or note in your booking if this is required.

Address will be provided once booking has been confirmed.

Yes. However you need to have adequate shade in the hotter months as the equipment will become too hot for little hands and feet if it is in direct sun. 

You must also have a backup indoor plan if rain is forecast. We will not allow the equipment to be hired for outdoor use in wet weather as it is not waterproof and will become slippery if wet. 

Yes the equipment is cleaned thoroughly and disinfected with child safe products between each hire. 

Yes we are fully covered with public liability insurance. We can provide a certificate of currency to your venue if required. 

- It is the hirer's responsibly to ensure the equipment is not in the direct sun or exposed to wet weather

- Outdoor bookings must be on suitable flooring (no gravel, dirt, uneven long grass). 

- No dogs or pets are permitted on or near the equipment 

- No food or drinks at any time as it can stain the soft play

- No shoes including heels on the foam floor mats

- No face paint, glitter or any other messy play items 

- No sharp objects 

- Adult supervision at all times

Please contact us!