A $50 non-refundable deposit is required to secure your booking. Additionally, a $100 bond is collected and will be refunded after the equipment is returned in good condition.

Delivery pricing is based on the distance from our location in Mount Richon. Contact us with your address for an accurate delivery quote.

For pickup, you can collect the equipment the day before your event and return it that evening, unless any agreements have been made prior.

For delivery, we deliver on the morning of your event and collect after your event. Exact timings will be confirmed the week of your event.

Most of our packages fit in a standard SUV or wagon with the seats folded down. Larger packages with large add ons (ie fencing) may require a van or trailer. Please contact us to confirm your specific package requirements.

Pickup is available from our location in Mount Richon. Hours are flexible and arranged at the time of booking. We'll confirm your pickup time via email.

Yes! Our soft play equipment can be used outdoors on grass, decking, or paved areas. Please ensure the area is clean, dry, and free from sharp objects.

You need to have adequate shade in the hotter months as the equipment will become too hot for little hands and feet if it is in direct sun. 

You must also have a backup indoor plan if rain is forecast. We will not allow the equipment to be hired for outdoor use in wet weather as it is not waterproof and will become slippery if wet. 

All equipment is thoroughly cleaned and sanitised after every hire using child friendly, non-toxic products. We take hygiene seriously to ensure a safe play environment for your little ones.

Yes, Toddler HQ carries $20 million public liability insurance for your peace of mind. A copy of our certificate is available upon request.

Please ensure equipment is used on a clean, flat surface and kept away from water, food, and sharp objects. Adult supervision is required at all times. Equipment must be returned in the same condition as received.

- No food or drinks at any time

- No shoes or heels on the foam mats

- No face paint, glitter or any other messy play items 

- No sharp objects 

- Adult supervision at all times to ensure safe play

We're here to help! Please contact us via email or phone and we'll be happy to answer any questions you have about our soft play hire services.